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Every diligent business, whether fully virtual or not, relies on phones for multiple functions such as customer service, lead generation, sales, and marketing. As your business expands, the demand for multiple individuals handling calls will arise. This is where call centers or call center services prove invaluable.
Our company specializes in addressing virtual assistant needs effortlessly. We boast a team of highly skilled and talented virtual assistants capable of meeting diverse client requirements. Employing cutting-edge call answering tools and technologies, we deliver exceptional services to our clients.
Key Benefits of Choosing VirtualCoworkers’s Virtual Assistant Services for Call Answering:
A Virtual Call Assistant possesses a versatile skill set, capable of undertaking a wide array of tasks across various departments within a business:
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The Most Frequently Asked Questions
Our expert recruitment team leverages extensive resume databases and promotes job openings on various platforms, enabling them to connect with the most qualified candidates. Additionally, our recruiters conduct thorough reference checks before presenting you with a candidate’s resume, guaranteeing that you are ready to interview individuals who possess the necessary skillset and excel in their performance.
Virtually any position that can be conducted remotely is a candidate for outsourcing. Highly skilled Filipinos can readily fill roles demanding specialized expertise. Some examples of outsourcing job opportunities encompass web and graphic design, software development and testing, bookkeeping, customer support, digital marketing, lead generation, and virtual assistance.
Our staff will align their work hours with your preferred time zone. Full-time employees typically work for 9 hours, including a 1-hour lunch break, while part-time staff commits to 4 hours per day.
Our staff commits to a minimum of 20 hours per week, with the flexibility to extend their work hours up to 40 hours per week as needed. Additionally, they are available for overtime, which is billed at the standard hourly rate.
Please allocate a minimum of 3 days to complete the signing and return process for the Client Services Agreement and the automatic direct debit or credit card form. Once we have these forms in hand, we will proceed to install the staff’s time tracking software, ensuring they are prepared for their first shift.
Your initial invoice covers the remaining work days in the current month and must be settled before your staff’s start date. Subsequently, on the 1st of each month, you will receive an invoice for the upcoming month, adjusted for the actual hours worked in the preceding month. Automatic credit card charges will occur on the 5th of each month. Timely payment is crucial to ensure all contractors are compensated promptly.
You are only responsible for compensating hours actually worked, with no obligation to pay for sick days or holidays. Nevertheless, if you wish to offer compensation for staff time off, you are free to do so at your discretion.
The most effective approach is to utilize online management tools like Google Drive and connect with your staff through platforms like Skype.
A common practice is to employ key performance indicators, or KPIs, to maintain a continuous record of employee activity. These KPIs serve as valuable benchmarks for defining the goals that every team member in your organization should be working towards.
To ensure productivity, our staff are mandated to use our time-logging software. This software necessitates that employees log in at the beginning of each shift and log out upon its conclusion. Additionally, the software actively monitors your staff’s activities by capturing desktop screenshots every 10 minutes, which are subsequently compiled in a daily report for your review.
Optimal management involves maintaining open communication channels and treating your offshore staff as if they were in the same office. Regular check-ins and the establishment of routine team meetings to align on business objectives and boost staff motivation are highly recommended.
